Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional auto electrical services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our auto electrical services, including your name, contact details, vehicle information (make, model, VIN), service history, and payment information. This helps us deliver accurate diagnostics and repairs for your vehicle.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality auto electrical services and includes:
- Processing service appointments and managing bookings
- Recording vehicle information and repair history
- Managing diagnostic reports and fault codes
- Processing payments and managing service billing
- Communicating appointment reminders and service updates
- Maintaining vehicle repair history for future reference
We handle your information responsibly, using it solely for your vehicle repair requirements and essential business operations.
3. Vehicle and Diagnostic Information
Your vehicle's diagnostic reports, fault codes, ECU data, and repair history are stored securely and treated as confidential. We maintain these records to ensure accurate diagnostics and appropriate repair approaches.
Vehicle technical information is accessed only by our qualified technicians and is stored on secure systems with restricted access. We maintain this information for 4 years for warranty and service reference purposes.
4. Data Security Measures
We implement industry-standard security protocols to protect your personal and vehicle information. All client data is stored on encrypted systems with access limited to authorised team members. Physical service records are securely stored and shredded when no longer needed.
Our technical team follows strict confidentiality agreements regarding client information and vehicle details.
5. Service History and Vehicle Preferences
We maintain records of your vehicle's service history, electrical system configurations, and previous repairs to provide consistent service quality. This information helps us understand your vehicle's electrical system and improve diagnostic accuracy.
Service history information is maintained as part of our quality assurance process and is accessed only by the technical team.
6. Legal Basis for Processing
By booking our auto electrical services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, diagnostic procedures, safety protocols, and business administration.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and vehicle manufacturers for technical support and software updates with your consent.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or vehicle details to other companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Vehicle service records are typically maintained for 4 years after your last service to facilitate future repairs and warranty claims, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Diagnostic information is reviewed annually for relevance.
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025